Privacy Policy
Privacy Policy of www.hotelcaladiseta.com
This Application collects some Personal Data from its Users.
This document can be printed using the print command in any browser settings.
SUMMARY OF THE POLICY
PERSONAL DATA PROCESSED FOR THE FOLLOWING PURPOSES AND USING THE FOLLOWING SERVICES:
Contact the user
Contact form
Personal Data: surname; e-mail; first name
Tag management
Google Tag Manager
Personal Data: Usage Data
Address management and sending of email messages
Mailchimp
Personal Data: email
Interaction with live chat platforms
Zendesk Chat
Personal Data: surname; e-mail; first name; Tracking Tool
Remarketing e behavioral targeting
Remarketing con Google Analytics e Facebook Remarketing
Personal Data: Cookies; Usage data
Statistics
Google Analytics
Personal Data: Cookies; Usage data
Google Ads conversion tracking
Personal Data: Usage data; Tracking Tool
Facebook Ads conversion tracking (Facebook pixel) and Meta Events Manager
Personal Data: Usage data; Tracking Tools
Content and functionality performance testing (A/B testing)
Google Optimize
Personal Data: Cookies; Usage data
Viewing content from external platforms
Google Fonts
Personal Data: Usage data; various types of Data as specified in the privacy policy of the service
Widget Google Maps
Personal Data: Cookies; Usage data
Font Awesome
Personal Data: Usage Data
Widget Video YouTube
Personal Data: Usage data; Tracking Tools
LEARN ABOUT HOW TO TURN OFF INTEREST-BASED ADVERTISING
In addition to any opt-out function provided by any of the services listed in this document, Users can read more about how to disable interest-based advertising in the appropriate section of the Cookie Policy.
CONTACT INFO
Data Controller
VACANZE S.R.L. – VIA REGINA MARGHERITA 61 – 09011 – CALASETTA (CA), Italy
Owner’s email address: info@hotelcaladiseta.com
FULL POLICY
DATA PROCESSING OWNER
VACANZE S.R.L. – VIA REGINA MARGHERITA 61 – 09011 – CALASETTA (CA), Italy
Owner’s email address: info@hotelcaladiseta.com
TYPES OF DATA COLLECTED
Among the Personal Data collected by this Application, independently or through third parties, there are: Cookies; Usage data; e-mail; first name; surname.
Complete details on each type of data collected are provided in the dedicated sections of this privacy policy or through specific information texts displayed before the data is collected.
Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically when using this Application.
Unless otherwise specified, all Data requested by this Application are mandatory. If the User refuses to communicate them, it may be impossible for this Application to provide the Service. In cases where this Application indicates some Data as optional, Users are free to refrain from communicating such Data, without this having any consequence on the availability of the Service or on its operation.
Users who have doubts about which Data are mandatory are encouraged to contact the Owner.
Any use of Cookies – or other tracking tools – by this Application or by the owners of third-party services used by this Application, unless otherwise specified, has the purpose of providing the Service requested by the User, in addition to further purposes described in this document and in the Cookie Policy, if available.
The User assumes responsibility for the Personal Data of third parties obtained, published or shared through this Application and guarantees that he has the right to communicate or disseminate them, freeing the Owner from any liability towards third parties.
METHOD AND PLACE OF THE PROCESSING OF THE COLLECTED DATA
Methods of treatment
The Data Controller adopts the appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of Personal Data.
The processing is carried out using IT and/or telematic tools, with organizational methods and with logic strictly related to the purposes indicated. In addition to the Data Controller, in some cases, other subjects involved in the organization of this Application (administrative, commercial, marketing, legal, system administrators) or external subjects (such as third party technical service providers, postal couriers, hosting providers, IT companies, communication agencies) also appointed, if necessary, as Data Processors by the Data Controller. The updated list of Managers can always be requested from the Data Controller.
Legal basis of the treatment
The Data Controller processes Personal Data relating to the User in the event that one of the following conditions exists:
the User has given consent for one or more specific purposes; Note: in some jurisdictions, the Data Controller may be authorized to process Personal Data without the User’s consent or another of the legal bases specified below, as long as the User does not object (“opt-out”) to such treatment. However, this is not applicable if the processing of Personal Data is governed by European legislation on the protection of Personal Data;
the processing is necessary for the execution of a contract with the User and/or for the execution of pre-contractual measures;
the processing is necessary to fulfill a legal obligation to which the Data Controller is subject;
the treatment is necessary for the execution of a task of public interest or for the exercise of public powers with which the Data Controller is invested;
the processing is necessary for the pursuit of the legitimate interest of the Data Controller or of third parties.
However, it is always possible to ask the Data Controller to clarify the concrete legal basis of each treatment and in particular to specify whether the treatment is based on the law, provided for by a contract or necessary to conclude a contract.
Place
The Data is processed at the Data Controller’s operating offices and in any other place where the parties involved in the processing are located. For more information, contact the Owner.
The User’s Personal Data may be transferred to a country other than the one in which the User is located. To obtain further information on the place of processing, the User can refer to the section relating to the details on the processing of Personal Data.
The User has the right to obtain information regarding the legal basis for the transfer of Data outside the European Union or to an international organization governed by public international law or constituted by two or more countries, such as for example the UN, as well as regarding the security measures adopted by the Data Controller to protect the Data.
The User can verify whether one of the transfers described above takes place by examining the section of this document relating to the details on the processing of Personal Data or request information from the Data Controller by contacting him at the details indicated at the beginning.
Storage period
The Data are processed and stored for the time required by the purposes for which they were collected.
Therefore:
Personal Data collected for purposes related to the execution of a contract between the Owner and the User will be retained until the execution of this contract is completed.
Personal Data collected for purposes attributable to the legitimate interest of the Data Controller will be retained until such interest is satisfied. The User can obtain further information regarding the legitimate interest pursued by the Data Controller in the relevant sections of this document or by contacting the Data Controller.
When the treatment is based on the User’s consent, the Owner can keep the Personal Data for longer until said consent is revoked. Furthermore, the Data Controller may be obliged to keep Personal Data for a longer period in compliance with a legal obligation or by order of an authority.
At the end of the retention period, the Personal Data will be deleted. Therefore, upon expiry of this term, the right of access, cancellation, rectification and the right to data portability can no longer be exercised.
PURPOSE OF THE PROCESSING OF THE COLLECTED DATA
The User’s Data is collected to allow the Owner to provide the Service, fulfill legal obligations, respond to requests or executive actions, protect its rights and interests (or those of Users or third parties), identify any malicious activity or fraudulent, as well as for the following purposes: Statistics, Address management and sending of email messages, Contacting the User, Content and functionality performance tests (A/B testing), Displaying content from external platforms, Remarketing and behavioral targeting, Tag Management and Interaction with Live Chat Platforms.
To obtain detailed information on the purposes of the processing and on the Personal Data processed for each purpose, the User can refer to the “Details on the processing of Personal Data” section.
DETAILS ON THE PROCESSING OF PERSONAL DATA
Personal Data is collected for the following purposes and using the following services:
Contact the user
Contact form (This Application)
By filling in the contact form with their Data, the User consents to their use to respond to requests for information, quotes, or any other kind indicated by the header of the form.
Personal Data processed: surname; e-mail; first name.
Tag management
This type of service is functional for the centralized management of the tags or scripts used on this Application.
The use of these services involves the flow of User Data through them and, where appropriate, their retention.
Google Tag Manager (Google Ireland Limited)
Google Tag Manager is a tag management service provided by Google Ireland Limited.
Personal Data processed: Usage data.
Place of processing: Ireland – Privacy Policy.
Address management and sending of email messages
This type of service allows you to manage a database of email contacts, telephone contacts or contacts of any other type, used to communicate with the User.
These services could also allow the collection of data relating to the date and time of viewing of the messages by the User, as well as the User’s interaction with them, such as information on clicks on the links inserted in the messages.
Mailchimp (The Rocket Science Group, LLC.)
Mailchimp is an address management and email message sending service provided by Intuit Inc.
Personal Data processed: email.
Place of processing: USA – Privacy Policy.
Interaction with live chat platforms
This type of service allows you to interact with live chat platforms managed by third parties, directly from the pages of this Application, in order to be able to contact and be contacted by the support service of this Application.
In the event that an interaction service with live chat platforms is installed, it is possible that, even if the Users do not use the service, the same collects Usage Data relating to the pages in which it is installed. Also, live chat conversations may be recorded.
Zendesk Chat (Zendesk, Inc.)
Zendesk Chat is a service for interacting with the Zendesk live chat platform, provided by Zendesk, Inc.
Personal Data processed: surname; e-mail; first name; Tracking Tool.
Place of processing: United States – Privacy Policy.
Remarketing e behavioral targeting
This type of service allows this Application and its partners to communicate, optimize and serve advertisements based on the past use of this Application by the User.
This activity is facilitated by the tracking of Usage Data and by the use of Tracking Tools to collect information which is then transferred to the partners who manage the remarketing and behavioral targeting activities.
Some services offer a remarketing option based on email address lists.
In addition to the opt-out features offered by the services listed below, the User can opt-out by visiting the opt-out page of the Network Advertising Initiative.
Users may also choose not to participate in certain advertising features through the corresponding device configuration options, such as the mobile device advertising configuration options or the generic advertising configuration.
Remarketing con Google Analytics (Google Inc.)
Remarketing with Google Analytics is a remarketing and behavioral targeting service provided by Google LLC or by Google Ireland Limited, depending on how the Data Controller manages data processing, which connects the tracking activity performed by Google Analytics and its Cookies with the Google Ads advertising network and the Doubleclick Cookie.
Personal Data processed: Cookies; Usage data.
Place of processing: USA – Privacy Policy – Opt Out.
Facebook Remarketing (Facebook, Inc.)
Facebook Remarketing is a Remarketing and Behavioral Targeting service provided by Facebook, Inc. which connects the activity of this Application with the Facebook advertising network.
Personal Data processed: Cookies; Usage data.
Place of processing: USA – Privacy Policy – Opt Out.
Statistics
The services contained in this section allow the Data Controller to monitor and analyze traffic data and are used to keep track of User behaviour.
Google Analytics (Google Inc.)
Google Analytics is a web analytics service provided by Google Inc. (“Google”). Google uses the Personal Data collected for the purpose of tracking and examining the use of this Application, compiling reports and sharing them with other services developed by Google.
Google may use the Personal Data to contextualize and personalize the ads of its advertising network.
Personal Data processed: Cookies; Usage data.
Place of processing: USA – Privacy Policy – Opt Out.
Google Ads conversion tracking (Google Ireland Limited)
Google Ads conversion tracking is a statistics service provided by Google Ireland Limited that connects data from the Google Ads advertising network with actions performed within this Application.
Personal Data processed: Usage data; Tracking Tool.
Place of processing: Ireland – Privacy Policy.
Facebook Ads conversion tracking (Facebook pixel) (Meta Platforms Ireland Limited)
Facebook Ads conversion tracking (Facebook pixel) is a statistics service provided by Meta Platforms Ireland Limited that connects data from the Meta advertising network with actions performed within this Application. The Facebook pixel tracks conversions that can be attributed to Facebook, Instagram and Audience Network ads.
Personal Data processed: Usage data; Tracking Tools.
Place of processing: Ireland – Privacy Policy.
Meta Events Manager (Meta Platforms Ireland Limited)
Meta Events Manager is a statistics service provided by Meta Platforms Ireland Limited. By integrating the Meta pixel, Meta Events Manager can give the Owner information on traffic and interactions on this Application.
Personal Data processed: Usage data; Tracking Tools.
Place of processing: Ireland – Privacy Policy.
Content and functionality performance testing (A/B testing)
The services contained in this section allow the Data Controller to track and analyze the response from the User, in terms of traffic or behaviour, in relation to changes to the structure, text or any other component of this Application.
Google Optimize (Google Inc.)
Google Optimize is an A/B testing service provided by Google LLC or by Google Ireland Limited, depending on how the Data Controller manages data processing, (“Google”). Google may use the Personal Data to contextualize and personalize the ads of its advertising network.
Personal Data processed: Cookies; Usage data.
Place of processing: USA – Privacy Policy.
Viewing content from external platforms
This type of service allows you to view content hosted on external platforms directly from the pages of this Application and to interact with them.
If a service of this type is installed, it is possible that, even if the Users do not use the service, it may collect traffic data relating to the pages in which it is installed.
Google Fonts (Google Inc.)
Google Fonts is a font style visualization service managed by Google LLC or by Google Ireland Limited, depending on how the Data Controller manages data processing, which allows this Application to integrate such contents within its pages.
Personal Data processed: Usage data; various types of Data as specified in the privacy policy of the service.
Place of processing: USA – Privacy Policy.
Widget Google Maps (Google Inc.)
Google Maps is a map visualization service managed by Google Inc. which allows this Application to integrate such contents within its pages.
Personal Data processed: Cookies; Usage data.
Place of processing: USA – Privacy Policy.
Font Awesome (Fonticons, Inc. )
Font Awesome is a font style visualization service managed by Fonticons, Inc. which allows this Application to integrate such content within its pages.
Personal Data processed: Usage data.
Place of processing: United States – Privacy Policy.
Widget Video YouTube (Google Ireland Limited)
YouTube is a video content viewing service managed by Google Ireland Limited that allows this Application to integrate such content within its pages.
Personal Data processed: Usage data; Tracking Tools.
Place of processing: Ireland – Privacy Policy.
LEARN ABOUT HOW TO TURN OFF INTEREST-BASED ADVERTISING
In addition to any opt-out function provided by any of the services listed in this document, Users can read more about how to disable interest-based advertising in the appropriate section of the Cookie Policy.
YOUR RIGHTS
Users can exercise certain rights with reference to the Data processed by the Owner.
In particular, the User has the right to:
withdraw consent at any time. The User can revoke the previously expressed consent to the processing of his Personal Data.
oppose the processing of their Data. The User can object to the processing of their Data when it occurs on a legal basis other than consent. Further details on the right to object are set out in the section below.
access their Data. The User has the right to obtain information on the Data processed by the Data Controller, on certain aspects of the processing and to receive a copy of the Data processed.
check and ask for rectification. The User can verify the correctness of his Data and request its updating or correction.
obtain the limitation of the treatment. When certain conditions are met, the User can request the limitation of the processing of their Data. In this case, the Data Controller will not process the Data for any other purpose than their conservation.
obtain the cancellation or removal of their Personal Data. When certain conditions are met, the User can request the cancellation of their Data by the Owner.
receive their data or have them transferred to another owner. The User has the right to receive their Data in a structured format, commonly used and readable by an automatic device and, where technically feasible, to obtain its transfer without obstacles to another holder. This provision is applicable when the Data are processed with automated tools and the processing is based on the User’s consent, on a contract of which the User is a party or on contractual measures connected to it.
propose a complaint. The User can lodge a complaint with the competent personal data protection supervisory authority or take legal action.
Details on the right to object
When Personal Data is processed in the public interest, in the exercise of public powers vested in the Data Controller or to pursue a legitimate interest of the Data Controller, Users have the right to object to the processing for reasons connected with their particular situation.
Users are reminded that, should their Data be processed for direct marketing purposes, they may object to the processing without providing any reason. To find out if the Data Controller processes data for direct marketing purposes, Users can refer to the respective sections of this document.
How to exercise your rights
To exercise the User’s rights, Users can direct a request to the contact details of the Owner indicated in this document. Requests are filed free of charge and processed by the Data Controller as soon as possible, in any case within a month.
COOKIE POLICY
This Application uses Trackers. To find out more, the User can consult the Cookie Policy.
FURTHER INFORMATION ON THE TREATMENT
Defense in court
The User’s Personal Data may be used by the Owner in court or in the preparatory stages for its eventual establishment for the defense against abuse in the use of this Application or related Services by the User.
The User declares to be aware that the Owner may be obliged to disclose the Data by order of the public authorities.
Specific information
At the request of the User, in addition to the information contained in this privacy policy, this Application could provide the User with additional and contextual information regarding specific Services, or the collection and processing of Personal Data.
System and maintenance logs
For needs related to operation and maintenance, this Application and any third party services used by it may collect system logs, i.e. files that record the interactions and which may also contain Personal Data, such as the User IP address.
Information not contained in this policy
Further information in relation to the processing of Personal Data may be requested at any time from the Data Controller using the contact details.
Response to “Do Not Track” requests
This Application does not support “Do Not Track” requests.
To find out if any third-party services used support them, the User is invited to consult the respective privacy policies.
Changes to this privacy policy
The Data Controller reserves the right to make changes to this privacy policy at any time by notifying Users on this page and, if possible, on this Application as well as, if technically and legally feasible, by sending a notification to Users via one of the contact you have. Therefore, please consult this page frequently, referring to the date of the last modification indicated at the bottom.
If the changes concern treatments whose legal basis is consent, the Data Controller will collect the User’s consent again, if necessary.
Definitions and legal references
Personal Data (or Data)
Personal data is any information which, directly or indirectly, also in connection with any other information, including a personal identification number, makes a natural person identified or identifiable.
Usage Data
This is information collected automatically through this Application (also from third-party applications integrated into this Application), including: IP addresses or domain names of the computers used by the User who connects with this Application, addresses in URI notation ( Uniform Resource Identifier), the time of the request, the method used to forward the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response from the server (successful, error, etc.) the country of origin, the characteristics of the browser and operating system used by the visitor, the various temporal connotations of the visit (for example the time spent on each page) and the details relating to the itinerary followed within the Application, with particular reference the sequence of pages consulted, the parameters relating to the operating system and the User’s IT environment.
User
The individual who uses this Application who, unless otherwise specified, coincides with the interested party.
Interested
The natural person to whom the Personal Data refer.
Data Processor (or Manager)
The natural person, legal person, public administration and any other body that processes personal data on behalf of the Data Controller, according to what is set out in this privacy policy.
Data Controller (or Owner)
The natural or legal person, public authority, service or other body which, individually or together with others, determines the purposes and means of processing personal data and the tools adopted, including the security measures relating to the functioning and use of this Application. The Data Controller, unless otherwise specified, is the owner of this Application.
This Application
The hardware or software tool through which the Personal Data of Users are collected and processed.
Service
The Service provided by this Application as described in the relative terms (if available) and on this site/application.
European Union (or EU)
Unless otherwise specified, any reference to the European Union contained in this document is intended to extend to all current member states of the European Union and the European Economic Area.
Cookie
Cookies are Tracking Tools that consist of small portions of data stored in the User’s browser.
Tracking Tool
Tracker means any technology – e.g. Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting – which allows tracking Users, for example by collecting or saving information on the User’s device.
Legal references
This privacy statement has been prepared on the basis of multiple legislative systems, including articles 13 and 14 of Regulation (EU) 2016/679.
Unless otherwise specified, this privacy statement applies exclusively to this Application.